Privacy Policy

1.) Introduction

This Privacy Policy explains how Redonet Technologies Private Limited ("Company", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use MetroPanel, MetroPanel.io, ThemeMetro, or any related services.

We are committed to protecting your privacy and processing your personal data in accordance with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR).

2.) Who We Are

Redonet Technologies Private Limited is the owner and operator of:

• MetroPanel
• MetroPanel.io
• ThemeMetro

3.) Information We Collect

Depending on the services you use, we may collect:

• Name
• Company name
• Email address
• Billing address
• Country
• IP address
• License information
• Server hostname
• Server IP address
• Domain names associated with your license
• Support communications
• Technical information required for software licensing

4.) Information Collected During License Validation

MetroPanel periodically communicates with our licensing servers to validate your software license.

During validation we may receive:

• License Key
• Installed MetroPanel version
• Server IP address
• Hostname
• Operating System information
• PHP version
• License status
• Date and time of validation

We do not collect website content, customer databases, emails, passwords, files, or any hosted data during license verification.

5.) Orders & Billing

MetroPanel.io uses WHMCS to manage customer accounts, software licenses, orders, invoices, renewals, and support services.

Payment information is processed securely by our payment providers. We do not store complete credit card or payment card information on our servers.

6.) How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Issue and manage software licenses.
• Deliver purchased products.
• Provide software updates.
• Verify license validity.
• Provide customer support.
• Improve MetroPanel.
• Prevent fraud and software piracy.
• Comply with legal obligations.

7.) Legal Basis for Processing (GDPR)

Where GDPR applies, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract.
• Your consent.
• Compliance with legal obligations.
• Our legitimate business interests, including software licensing, fraud prevention, and customer support.

8.) Cookies

MetroPanel.io and our customer portal may use cookies to maintain login sessions, remember preferences, improve website functionality, and collect anonymous analytics.

You may disable cookies through your browser settings; however, certain features may not function correctly.

9.) Data Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary to provide our services, including:

• Payment gateways
• Cloud hosting providers
• Email delivery services
• Software licensing infrastructure
• Professional advisors where legally required

10.) International Transfers

Your information may be processed on servers located outside your country. Where required, we implement appropriate safeguards to protect your personal data.

11.) Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain software licensing records.

12.) Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

13.) Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no system connected to the Internet can be guaranteed to be completely secure.

14.) Children's Privacy

MetroPanel is intended for business and professional use and is not directed toward children under the age of 16.

15.) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective upon publication on MetroPanel.io.

16.) Contact Us

Redonet Technologies Private Limited
Owner of MetroPanel & MetroPanel.io

2455, Omaxe City, Ajmer Road,
Jaipur, Rajasthan - 302026
India
Email: admin.dpt[at]metropanel.io

17.) Governing Law

This Privacy Policy shall be governed by the laws of India. Where applicable, users located in the European Economic Area (EEA) are also afforded the rights provided under the GDPR.